Online Terms for the Purchase of Tickets and Products

1.    Introduction
1.1    We are St Michael’s Mount, a tidal island in Mount’s Bay, Cornwall. In this document, we will refer to it simply as “the Island”. 
1.2    The Island is open to visitors for most of the year, though there are times when the Island is closed to the public, as notified from time to time via the Website. There are different types of ticket to suit your needs. As well as tickets for adults, children and families we also have National Trust (free admission) tickets, locals’ passes and Mount Memories Passes. 
1.3    You will need to purchase separate tickets for gaining admission to the Island itself, to the castle, to the gardens, and for the boat (which is essential for taking you to the Island if you are visiting while the causeway is covered by the sea). There is more information about the different ticket types at clause 3 below. 
1.4    The address of the Island is; 
St Michael’s Mount
Marazion
Cornwall
TR17 0HS
1.5    Below are the terms and conditions (“the Terms”) on which we supply goods, or services to you. Please read these terms carefully before purchasing tickets online or goods from the online shop. In these terms we explain our delivery, return and refunds policies, as well as providing details on tickets and payment conditions.
1.6    By purchasing a ticket online, or by purchasing goods from our online shop, you are agreeing to be bound to these Terms. 
1.7    If you are looking for Terms relating to ticket purchase, these are highlighted in blue below. If you are looking for Terms regarding the online shop, please see the purple highlighted text below. 
1.8    We may update these Terms (and the documents referred to in them) and any aspect of the Service from time to time and will notify such changes to you by uploading details of them on the Site. 
1.9    If you have any questions, we are always happy to help and can be contacted on 01736 710265 or by email at enquiries@stmichaelsmount.co.uk.

2.    Our Contract with You 
2.1    Our acceptance of your order will take place when we email you to accept the purchase of tickets or goods, at which point a contract will come into existence between you and us. 
2.2    We may end this contract with you if;
a)    you breach any of the terms;
b)    you do not make any payment to us when it is due, and you fail to make payment within 7 days of us reminding you that such a payment is due; or,
c)    you do not, within a reasonable time, allow us to deliver the goods or provide services.

Purchasing Tickets and Goods

3.    Types of Ticket 
3.1    You can access the Island itself without a ticket, for free, during the off-peak season when the Island is open to the public. You can visit the harbour, village, shops and cafés when they are open. You will need to purchase a Boat Ticket if you wish to visit or leave the Island when the causeway is covered by the sea. 
3.2    Off-peak season is normally 1st October until 31st March but is subject to change annually at our discretion. Please check the Website for the most update to date information. 
3.3    There are 9 types of ticket, which are explained in more detail below.
3.4    The Local Pass and Mount Memories Pass are non-transferable and have nil value.

4.    Conditions of Ticket Purchase 
4.1    Our acceptance of your order will take place as per clause 2.1 of these terms. 
4.2    Tickets can only be purchased online and must be purchased before your visit. 
4.3    Tickets are not for resale directly or through a third party. To do so would render the ticket void. 
4.4    Tickets are issued subject to availability.
4.5    If you breach any of these Terms, we are entitled to cancel your admission immediately and without incurring any liability to you.
4.6    Once purchased, tickets are non-refundable and non-transferable unless we are forced to close due to extreme weather conditions or other issues outside of our control.
4.7    All children (by which we mean those under 18 years of age) must be supervised by a suitable number of responsible adults (as per the NSPCC guidance) at all times. We reserve the right to refuse admission to unaccompanied children. 
4.8    Personal photography, without the use of a flash, is permitted. The use of professional or semi-professional photographic and recording equipment, including selfie sticks, drones and tripods, is prohibited on the Island. 
4.9    The use of commercial photographic or recording anywhere on the island without prior permission.

5.    Conditions of Purchase from the Online Shop 
5.1    Our acceptance of your order will take place as per clause 2.1 of these terms. 
5.2    If we are unable to accept your order, we will inform you of this using the contact details you provide with your order, and we will not charge you for the product. For example, if the product is out of stock, because of unexpected limits on resources which we could not have reasonably foreseen, because we have identified an error in the product itself or the description of the product.
5.3    We reserve the right to choose not to accept your order for any reason, at our discretion, and will not be liable to you or anyone else in those circumstances.
5.4    The supply of products is subject to availability. 
5.5    We reserve the right to change suppliers at any time. 
5.6    Products may vary slightly from the images available online. The images provided online are for illustrative purposes only. 
5.7    Some of our goods have legal purchase age restrictions and must only be sold by us in accordance with the applicable legislation; where a product has a purchase age restriction you may be asked to provide photo identification to prove that you are of the legal purchase age. We reserve the right to refuse to sell age restricted products to anyone who does not appear to be of the correct age for the product to be lawfully purchased.
5.8    If you wish to change your order, you can contact us, and we will let you know whether this change is possible and the implications for the cost and delivery of the goods. If we cannot make the changes desired, you may decide to cancel your order and request a refund instead. We do not have to issue a refund in relation to fresh and/or perishable goods if you change your mind (see clause 9 for more details). 
5.9    We reserve the right to make minor changes to the product to:
a)    reflect changes in relevant laws and regulatory requirements; or,
b)    to implement minor technical adjustments and improvements. 
5.10    A curated selection of retail goods is made available online which are sourced from both our St Michael’s Mount Shop and Island Shop. If you have seen something in our shops during your visit that you wish to purchase, please contact us using the contact details on the website and we will do our best to assist.
5.11    You will become responsible for the good(s) from the time we deliver the product to the address given on your order. 
5.12    You will own the good(s) once we have received payment in full.

6.    Shop Prices 
6.1    The prices for goods and services displayed for sale on this website are as set out on the website. All prices are showing in GBP and are inclusive of VAT where applicable at the current rate. All prices are payable in GBP. 
6.2    Delivery may be charged in addition, as per clause 7 of these Terms.
6.3    Prices may change at any time prior to (but not after) acceptance of your order as per clause 2.1 of these terms. 
6.4    In the unlikely event that the price of an item has been incorrectly advertised on this website, we will contact you by email (at the address provided with your order details) or telephone you, to ask whether you wish to proceed with the order at the correct price. If you are not happy to proceed, or we are unable to obtain your instructions, we will cancel the order and provide you with a full refund of any monies debited.

7.    Delivery 
7.1    Delivery charges for UK, EU and international postage are listed on our Website and may change from time to time. 
7.2    We currently only offer UK & EU delivery from our online shop, however if you wish to ship your order internationally, please contact us using the contact details on our website and we can create a manual order for you.
7.3    The cost of international postage will vary according to destination and will be determined at the time a manual order is made. 
7.4    We aim to send orders out within 3 working days of the time of your order confirmation. We send our parcels by 1st class post for UK deliveries and by couriers for international destinations.
7.5    For UK deliveries we use 1st class postage with Royal Mail. Such deliveries can be tracked if the parcel has not been delivered 10 days after posting. 
7.6    For European and Worldwide parcels, we cannot track the parcel but we do obtain a receipt for postage and adequate insurance in the event that the parcel is not delivered.
7.7    In the event of late delivery, you may treat the contract as at an end straight away if any of the following apply:
a)    we have refused to deliver the goods;
b)    delivery within the delivery deadline was essential (taking into account all the relevant circumstances); or,
c)    you told us before we accepted your order that delivery within the delivery deadline was essential.
7.8    Adverse weather conditions on the Island may prevent us from sending out orders. We will take steps to minimise the effect of the delay and where possible we will update you on any such delays, but we incur no liability for any delays of this nature. If there is a risk of substantial delay you may contact us to end the contract and receive a refund for any products you have paid for but not received.

Returns and Refunds for Goods Purchased in the Online Shop

8.    Returns 
8.1    If any goods you receive are faulty or later develop a fault, you should notify us using the contact details on our website and return the goods to us. We will inspect the returned goods and, if we agree that they are faulty, we will provide a full or partial refund or replace the goods. 
8.2    Goods are classified as faulty if they are received damaged, or when a manufacturing fault occurs within 6 months of purchase. 
8.3    Items that are damaged as a result of wear and tear are not considered to be faulty.
8.4    Please be aware we are unable to accept returns of items of jewellery, or perishable and/or fresh items unless they are faulty.

9.    Refunds
9.1    We will refund you the price of the goods including delivery, using the same payment details you used for the order. 
9.2    If the goods are fresh and/or perishable, and you change your mind, you do not have the right to receive a full refund. 
9.3    If the goods are not fresh and/or perishable, you have a legal right to change your mind within 14 days of receiving the goods and receive a full refund.
9.4    We will make any refund payments as soon as possible. If refunds are issued as a result of you exercising your right to change your mind about goods which are not fresh and/or perishable then the refund will be issued within 14 days from the day on which we receive the goods back from you or, if earlier, the day on which we receive from you proof that you have sent the goods back to us. 
9.5    We will pay the cost of returning the goods to us if:
a)    the goods are faulty as defined in clause 8.2;
b)    the goods were significantly misdescribed on the website.

10.    General Payment 
10.1    You accept that some banks may charge you an additional fee for certain transactions (for example, international transactions). 
10.2    All prices are shown in GBP and payable in GBP. 
10.3    All prices include VAT. 
10.4    Payments can be made by most credit or debit cards (excluding Amex).
10.5    All credit/debit card holders are subject to validation checks and authorisation by the card issuer. If the issuer of your card refuses to authorise payment, we will not accept your order and we will not be liable for any delay or non-delivery, and we are not obliged to inform you of the reason for the refusal. 

10.6    Payment for Goods from the Online Shop 
10.6.1    Upon payment, we will confirm receipt of your order by an acknowledgement displayed on screen once your payment details have been accepted, followed by an email which will be sent to the e-mail address you provide on your order details.
10.6.2    You will have an opportunity to check and correct any errors in your order up until the point at which you submit your order by clicking the “Pay” button on the checkout page.

10.7    Payment for Tickets 
10.7.1    You will receive email confirmation of your purchase. The confirmation is sent to the email address which you provide at the time of making your booking. Payment will be taken before the confirmation is sent.
10.7.2    You should check the details provided in your confirmation email are correct as soon as you receive it. Contact us immediately if any details are incorrect. 
10.7.3    If you do not receive your confirmation email within 48 hours, you should contact us at tickets@stmichaelsmount.co.uk 
10.7.4    The email confirmation is also your entry ticket. You must bring the email confirmation and, if relevant, a valid National Trust membership card, to gain entry.

Our/Your Responsibility

11.    Liability  
11.1    Whilst we endeavour to ensure that the information on the website is accurate, we shall not be liable for any damages arising from the use of or inability to use the website, or any information contained in it, or from any action or decision taken as a result of using this site or any such information.
11.2    We do not limit or exclude our liability to you where it would be unlawful to do so. This includes liability in respect of death or personal injury caused by our negligence or by that of our employees or subcontractors; for fraud; for breaches of your legal rights in relation to the goods purchased or any other liability that cannot, as a matter of law be limited or excluded.
11.3    In respect of purchasing tickets; 
11.3.1.1    All persons visiting St Michael’s Mount shall do so entirely at their own risk and St Michael’s Mount shall incur no liability for any damage to the property of or injury to any person howsoever caused, except as outlined in clause 11.2.
11.3.1.2    All persons visiting St Michael’s Mount shall be strictly liable for any damage which they cause to the premises and their contents.
11.4    In respect of purchasing goods from our online shop;
11.4.1.1    We are only liable for any loss or damage you suffer that is a foreseeable result of either our failure to comply with these terms, or our failure to use reasonable care and skill. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if it was discussed during the sales process.
11.4.1.2    We take every care to ensure its product descriptions; price; colour and availability are accurate. However, there may be some changes which are beyond our control and variations are to be expected in handmade products. Sizes are given as a guide on.
11.4.1.3    You are responsible for opening and inspecting the goods upon delivery and for storing them correctly in accordance with the instructions contained on the packaging. We accept no liability for any loss, damage or injury arising as a result of your incorrect storage. 
11.4.1.4    Our goods are supplied for domestic and private use only. We are not liable for business losses including, but not limited to, loss of profit, loss of business or associated opportunities, or interruption to your business. 

Ending the Contract

12.    Our Right to End the Contract 
12.1    We reserve the right to end the contract in the event that you breach one of the terms in the contract. 
12.2    We reserve the right to end the contract, by writing to you, in the event that you:
a)    fail to make a payment when it is due;
b)    fail to provide us with information (for example, i
c)    nformation necessary for us to deliver the goods) within a reasonable period of time; or
d)    act in a way that is unacceptable while on the Island, including but not limited to, abuse to staff, drunken or disorderly behaviour, entering restricted areas without authorisation, use of prohibited filming equipment as per clause 4.8.

13.    Your Right to End the Contract 
13.1    You have the right to end the contract if the goods you have bought are damaged or misdescribed. In this instance you may have a legal right to end the contract, or to get a full/partial refund (subject to clause 8 and 9 of these Terms).
13.2    You will be entitled to end the contract and receive a full refund for any goods not yet provided if: 
a)    we have told you about a change to the goods or to these Terms and you do not agree to this change;
b)    we have informed you of a change to the price or description of the goods you have already ordered, and you do not wish to proceed with the order; or,
c)    the goods are likely to be significantly delayed because of events outside of our control. 
13.3    If you end the contract because of any of the reasons stated in clause 13.2, we reserved the right to deduct administrative costs and/or expenses which have already been incurred in anticipation of us fulfilling your order, from the refund. 
13.4    You can end the contract with us by writing to us using the contact details on the website. 

Other Important Terms

14.    Data Protection 
Any data collected in the process of purchasing tickets online will be treated in the ways outlined in our Privacy Policy and such processing is governed by the General Data Protection Regulation (GDPR). For details, please see the full Privacy Policy on our website. 

15.    Transferring These Terms
15.1    We may transfer our rights and obligations under this contract to another organisation. If this happens, we will tell you in writing. Your rights under this contract will not be compromised. 
15.2    You cannot transfer your rights and obligations under this contract to anyone else without our written agreement. We do not have to agree to this.

16.    Rights of Third Parties 
Subject to clause 15.2, no one else has any rights under this contract. No provision of these Terms shall be enforceable by any third party under the Contracts (Rights of Third Parties) Act 1999 or otherwise. This contract is between you and us only. 

17.    Entire Agreement 
17.1    These Terms and any documents expressly referred to in them constitute the entire agreement between us and supersedes and extinguishes any previous agreements between us, whether written or oral, relating to its subject matter. 
17.2    Each of us agrees that neither party shall have any remedies in respect of any representation or warranty that is not set out in these Terms, or any documents expressly referred to in them. 
17.3    Each of the sections in these terms operates separately and if a court or any relevant authority finds one/more/any part of these terms to be unlawful, the remaining paragraphs will continue in full force and effect.
17.4    Any delay on our part in enforcing these Terms does not render them unenforceable. We can enforce them at a later date. 
17.5    Nothing in these Terms will affect your statutory rights.